Logistics Operations Manager
- Greater San Francisco Bay Area
- $145,000 to $160,000
A prominent and hyper-growth electronics manufacturer is looking to take on a Logistics Operations Manager to support the launch of its new and exciting products! The successful candidate will be a strong people manager, with experience in warehouse management, ecommerce, and international operations. The role will provide high visibility as the company scales up their Operations team to aid in the success and growth of their next-generation products.
Key Responsibilities:
- Manage 3PL set up and product distribution for high volume/high SKU mix product line
- Handle the release, processing, and fulfillment of customer sales orders to 3rd party fulfillment (3PL) centers
- Process sales, returns and inventory transactions in the ERP system
- Develop and optimize the company's reverse logistics strategy, order fulfillment processes, and systems as the business scales
- Lead continuous cost analysis reviews and recommendations for improvement
- Collaborate with stakeholders across customer support, sales, marketing and accounting
- Create and maintain ongoing documentation of the order process
- Establish customer order/status workflow with Customer Support - serve as the escalation point
- Track KPIs including on-time shipment, order accuracy and fill rate performance
- Define and implement international shipping strategies as the company enters into new regions
- Inbound freight management and HTS code analysis
The successful candidate will ideally have:
- Advanced Excel modeling skills required (vlookup, sumifs, pivots)
- Extensive hands-on experience with ERP and database systems e.g. Netsuite
- Demonstrated ability to be strategic and tactical in improving logistics and order management processes in a fast-paced environment
- Detail oriented with excellent cross-functional collaboration and problem solving skills
- Demonstrated enthusiasm for learning and the ability to quickly pick up new skills as part of a small startup team
- A self-starter with a proven track record of following through and delivering on responsibilities