Job Purpose Lead and provide direction in the maintenance and improvement of the Quality Management System (QMS), developing procedures and processes with relevant stakeholders to support the QMS development. Drive and deploy business process management methodologies, tools and systems to ensure business effectiveness and efficiency. Lead and undertake audits across all areas of the business as well as across the value chain of the company. Provide training and champion the Quality Management System across the entire organization to meet international standards such as ISO9001.
Responsibilities
- Oversee effective implementation of the Quality Management System throughout the company, including any business accreditations
- Maintain the Quality Policies, Process Documentations and Work Instructions and ensure their contents are appropriate for business
- Design and deploy quality system and processes for new business start-up, entity or location
- Organize and conduct internal audit to ensure compliance of processes and procedures to relevant documentation and standards
- Host external Quality System and customer audits and perform external audit of vendor's operations
- Provide training and coaching on the use of Quality Tools and Business Process Improvement methodologies
- Lead and drive the review of Quality procedures associated with the company's continuous improvement initiatives
- Monitor and report Key Performance Indicators (KPIs) to ensure adherence to process and prevent occurrence of any non-conformity relating to product, process or system
- Promote the use of customer's preferred techniques for continuous improvement such as FMEA, Poka-Yoke (Error Proofing), and Statistical Analysis
- Lead and drive special projects as required to improve the Quality Management System
- Collaborate with key stakeholders to define and deploy improvement projects to enhance business effectiveness and efficiency
- Plan and implement appropriate incoming, in-line and outgoing process controls internally and at vendors' processes to ensure product quality.
- Address and resolve customer complaints and issues related to product failures, return management and corrective action request in a timely manner
- Follow up on proper management of non-conforming material and drive root cause analysis and problem resolution effectively, working with relevant stakeholders, to ensure proper closure
POSITION SPECIFICATION
Education
- Bachelor's degree in Engineering, Science or Business with Master's degree preferred
- Formal training in ISO 9001:2015 quality management system
- Relevant quality training certification e.g. CQM, CQE and CQT is desirable
Experience
- Minimum 10 years of working experience, preferably in Quality or Business
Process Management Function
- Black Belt Certification in Lean Six Sigma
- Experience in managing or leading a Quality / Business Process
Management Function desirable
- Automotive background is a plus
Other Essential
Attributes
- Good command of written and spoken English
- Possess ability to discern and develop the "big picture" of organizational issues
- Able to motivate and lead people across functional organizations
- Assertive, resilient and welcomes change
- Engages interest and participation of others and has a collaborative approach to working with others
- Systematic, proactive and meticulous in work approach
