Title: Director of Operations
Department: Fulfillment Operations
Location: Cincinnati, Ohio
Salary: $160,000 - $175,000
Position Description
This position will oversee day-to-day operations. This role will provide fulfillment operations, oversight, and customer service leadership within a omnichannel fulfillment environment. This role will be in charge of all aspects of the fulfillment operations while working with customers to meet their fulfillment needs.
Responsibilities
- Provides leadership and direction for fulfillment operations
- Develop and manages a budget process
- Acts as a leader and provides guidance to develop, coach, and mentor support staff
- Provides precise monthly reporting and billing
- Manage value-added services, including call center, reverse logistics and kitting and assembly
- Learn and maintain a strong understanding of systems including WMS, CRM, CMS, TMS, Billing
Qualifications
Education/Experience
- Bachelor's Degree
- Must have 3+ years of operations experience in a multi-channel order fulfillment business environment
- 10 years+ of overall experience in the distribution/logistics industry and at least five years of management experience
Knowledge, Skills, and Abilities
- Must have working experience with Warehouse Management Systems (WMS), Order Management Systems (OMS), Customer Relationship Management (CRM), and parcel management systems.
- Has a solid understanding of business financial management (budgets, profit, and loss, forecasting/planning)
- Proficient with Microsoft Office, including Word, Excel, and PowerPoint
- Ability to write reports, business correspondence, and procedure manuals
