Job Title: Operations Manager
Overview: As an Operations Manager within our client's distribution center, you will play a pivotal role in ensuring the smooth and efficient operation of our client's logistics and distribution processes. You will be responsible for overseeing the day-to-day activities of the distribution center, managing a team of warehouse associates, and optimizing operational procedures to meet productivity and quality targets.
Key Responsibilities:
Team Leadership: Lead and motivate a team of warehouse associates to ensure high levels of performance and productivity. Provide coaching, training, and support to enhance the skills and capabilities of team members.
Operational Oversight: Oversee all operational activities within the distribution center, including receiving, picking, packing, shipping, and inventory management. Monitor key performance indicators (KPIs) to track operational efficiency and identify areas for improvement.
Process Optimization: Continuously review and improve operational processes to streamline workflows, reduce costs, and enhance productivity. Implement best practices and standard operating procedures to optimize efficiency and accuracy.
Inventory Management: Ensure accurate inventory control and stock accuracy through regular cycle counts, stock reconciliation, and inventory audits. Coordinate with relevant departments to minimize stock discrepancies and prevent stockouts or overages.
Health and Safety Compliance: Maintain a safe and healthy work environment by enforcing safety protocols, conducting regular safety inspections, and providing appropriate training on health and safety procedures. Ensure compliance with relevant regulations and standards.
Quality Assurance: Implement quality control measures to uphold product quality standards and customer satisfaction. Conduct regular quality checks and inspections to identify and resolve any issues or discrepancies.
Vendor and Supplier Relations: Manage relationships with vendors and suppliers to ensure timely delivery of goods and services. Negotiate contracts and terms to optimize costs and service levels.
Performance Analysis: Analyze operational performance metrics and generate reports to track progress, identify trends, and make data-driven decisions. Develop action plans to address performance gaps and achieve operational targets.
Qualifications:
- Bachelor's degree in business administration, logistics, supply chain management, or a related field (preferred).
- Proven experience (3-5 years) in operations management within a distribution center or warehouse environment.
- Strong leadership and management skills, with the ability to inspire and motivate a team.
- Excellent analytical and problem-solving abilities, with a keen eye for detail.
- Sound knowledge of logistics and supply chain principles, including inventory management and warehouse operations.
- Proficiency in using warehouse management systems (WMS) and other relevant software applications.
- Effective communication skills, with the ability to interact confidently with stakeholders at all levels.
- Demonstrated ability to prioritize tasks, meet deadlines, and work effectively under pressure.
- Commitment to maintaining high standards of safety, quality, and customer service.
