Senior Operations Manager
- Atlanta, GA / San Francisco Bay area
- $110,000 to $140,000 + Benefit + LTI
A hyper-growth software and consumer goods company is looking to hire a Senior Operations Manager to take on a newly created role, managing fulfillment operations and reverse logistics, leading North American order processing. The company is looking for a self-starter with excellent leadership skills, as the successful candidate will lead a large team spread over two locations, allowing for the ability to truly build something from the ground up!
KEY RESPONSIBILITIES
- Handle order processing, on-time delivery, sales support, and returns processing, all by performance metrics
- Manage a team of 8-12 Operations Specialists located in San Francisco and Atlanta responsible for inbound and outbound operations
- Train and develop direct reports, mentoring them to elevate skills for team and individual career progression
- Act as the liaison for various cross functional teams including Sales, Customer Success, Technical Support, Finance, Logistics and Business Operations
MINIMUM QUALIFICATIONS & REQUIREMENTS
- Domain expertise in sales order processing for B2B business like SaaS, hardware, or software products
- 5+ years experience as an operations people manager, or relevant experience in operations field required
- A./B.S. required, business or operations discipline preferred
- Experience managing a team across multiple time zones
- Strong spoken and written language skills
- Familiarity with many business systems solutions for order modifications and handling fulfillment transactions between applications