About the Role:
Transport is integral to modern society. Imagine leveraging your expertise to create sustainable transport solutions for the future. If you aim to impact the world on a global scale, working with cutting-edge technologies and collaborative teams, this could be your ideal opportunity.
Role Overview:
DSJ Global is seeking a Specialist Product Quality Leader for our client. The Quality & Customer Satisfaction team is dedicated to ensuring product quality through thorough investigation and prioritization of market issues. The role involves securing customer feedback in problem-solving processes and demands a high level of product knowledge, problem-solving skills, and the ability to collaborate with global colleagues in engineering, production, purchasing, and field services.
Key Responsibilities:
*Detect and quantify early-stage customer quality issues using advanced analytics.
*Prioritize quality actions to meet committed quality targets.
*Seek rapid containment actions and recommend appropriate quality-solving tools for identified issues.
*Identify emerging customer issues for pre-investigation.
*Coordinate and prioritize quality actions within Design Engineering, Purchasing, and Manufacturing.
*Chair the Field Quality Meeting (FQM) and lead the Quality Action Group (QAG).
*Report on product quality and customer satisfaction to internal stakeholders.
*Ensure the effectiveness of implemented quality solutions, making adjustments as necessary.
*Communicate potential safety issues to the Safety Investigator.
*Lead actions within the Product Quality Leader (PQL) network to achieve quality goals.
*Challenge other Product Quality Leaders to address major issues.
Candidate Profile:
Qualifications
*Bachelor's degree in engineering or a related business field.
*8-12+ years of experience in the automotive industry, preferably in a service or maintenance role.
*Proven leadership and project management experience.
*Willingness to travel domestically and internationally, up to 10%.
Preferred
*Master's degree in engineering or a business-related field.
*Experience in dealership operations or positions with direct dealer interface.
*Experience in a global organization.
Skills
*Deep understanding of quality-solving processes, predictive analytics, and data mining.
*Excellent communication and presentation abilities.
*Capacity to build credibility and positive relationships in a global network.
*Skill in prioritizing issues based on criticality and ensuring value for both customers and the brand.
*Strong customer focus, both internally and externally.
